Here is a list of FAQs, if you can't find the question/answer you are looking for then drop us a message at firstname.lastname@example.org
How much is postage?
Postage depends on the weight of the products we are sending you and is calculated at the checkout. Items are sent first class. These prices are for the UK only.
0kg - 1kg is £3.95 (most common)
1.01kg - 2kg is £4.95
2.01kg - 5kg is £6.95 (least common)
What do I do if I need to return a product?
If you receive your products and they are damaged/you need to return them for some other reason please contact us at email@example.com.
What is Carbon Checkout/Offset?
Carbon offset contributions in renewable energy help build zero emission wind and solar energy infrastructure that displaces fossil-fuel electricity production to reduce global greenhouse gas emissions. Carbon Checkout pools micro-contributions that together add up to make significant investments in renewable energy infrastructure to accelerate the transition to a low-carbon economy.
So by rounding up your order to the nearest pound you're helping to make this a better planet!
If you'd like to know more then head over to their website www.carboncheckout.com or click on the link above.
What is Save The Elephants?
Save The Elephants is a charity that work hard to protect wild Elephants. They work with wildlife departments, protected area managers and communities to assist their efforts to defend elephants against ivory poachers and traffickers. They develop and deploy cutting edge tracking systems to monitor and protect elephants. Through their Elephant Crisis Fund they support more than 37 partners in the implementation of over 50 different projects aimed at stopping the killing, stopping the trafficking and ending the demand for ivory.
For every Elephant product you purchase we donate 10% of the profits to Save The Elephants to help protect these beautiful creatures.
For more info on Save The Elephants head to www.savetheelephants.org or click the link above.
Do you have a physical shop?
We're glad you asked as we most certainly do! We opened our first shop on 3rd September 2016 in The Olde Watermill Shopping Village, Barton-Le-Clay. It's only a small shop although it has a very cosy & relaxing feel to it. Plus there's other shops to look around, a coffee shop, the antiques market & over the Christmas period there's the Christmas Village too, not forgetting Santa's Grotto!